We diagnose first and write the estimate second - never the other way around. If the diagnostic turns up more than the original complaint, that becomes a separate line on the same estimate, not an item you discover at pickup.
Every replaced part comes back to you in the box it was boxed in, so you can see what came off your car. If a job needs more than a tire, a transmission rebuild, collision work, or glass, we say so up front and point you to a shop that specializes in it.
