One bench, no waiting room
It is one person and one bench in the back of a rented garage bay. There is no front counter and no upsell - you drop off the machine, get a call when it is done or when something is wrong, and pick it up. That keeps the flat rates flat.
Twelve years of small engines, most of it self-taught out of factory service manuals and a lot of machines that came in broken worse than they needed to be. The honesty about what is and is not worth fixing came from watching people get talked into repairs that cost more than a replacement.
Spring is the mower rush, six-week wait some years. Late fall the phone goes quiet until the first real snow, and then every snowblower in the neighborhood decides at once that it will not start.
