Most calls follow an unattended death, an accident at home, or a scene released by police once their work is finished. We also help after a sewage backup, an animal waste situation, or when a landlord or business needs infectious-disease decontamination. None of it needs a diagnosis from you on the phone - we assess in person and explain what is involved before anything begins.
Hoarding and severe neglect situations are handled separately and at a different pace, because the person affected is often alive and present. We work at their speed and with their consent, sorting for keepsakes and documents rather than clearing a home all at once. This is never rushed, and it is never done to someone rather than with them.
The affected area is treated as regulated waste and handled under OSHA bloodborne-pathogen rules by trained, vaccinated technicians, removed under licence. Materials that cannot be safely restored are removed rather than treated. The area is then cleaned, disinfected, and checked before anyone is asked to go back in.
