Built around the two spikes, not against them
We service furnaces, central air, heat pumps including cold-climate models rated to run efficiently well below freezing, ductless mini-splits for additions and garages that were never on the main system, and the ductwork underneath all of it - sizing, leakage and balance, because an oversized system short-cycles, never runs long enough to dehumidify, and wears out faster despite doing less work.
The schedule exists because the two spikes are predictable even though the exact day is not. Every spring we work down a list of plan customers before the first hot week, and every autumn we do the same before the first cold one - so the emergency queue in July is smaller than it would otherwise be, for everyone, not just plan holders.
Five technicians, all trained on gas, electric and heat pump systems - nobody gets sent to a call they are not equipped to close on the first visit.
