The scam is well known: a rock-bottom price quoted over the phone, an unmarked van, a technician with no ID, and a "difficulty surcharge" invented the moment the door is in front of them. We publish our licence number - #HS-LOCK-22841 - rather than just claiming one, and it is printed on every invoice.
The vehicle that arrives is marked with our name, and the technician carries a company photo ID they will show you before they touch the lock. If either is missing, that is not us - call the office number and ask before letting anyone near your door.
The price quoted on the phone is the price paid. There is no surcharge for a stubborn lock, an odd angle, or a house call after midnight - the quote already accounts for the job you described.
You will be asked to prove the address is yours - that is a good sign, not an inconvenience. A locksmith who does not ask is the one to worry about. Photo ID matching the address, a utility bill, or a tenancy agreement all work.
