You are never locked in. Every door in every room opens from the inside by hand, no key or staff needed, and a red exit light stays lit for the full sixty minutes. If anyone needs to step out, the game pauses and the door opens the moment they touch it.
Stuck is part of the game, not a failure. A screen in each room delivers hints on request, three per session, worded to nudge rather than explain. Ask for one and the room adjusts the clock display so you always know exactly where you stand.
Every booking is private. We do not fill empty seats with strangers, so the group in the room is only the group you booked - no walk-up additions, ever. Minimum age is 10, and any player under 16 needs an adult in the room. If anyone in your group is uneasy in small enclosed spaces or uses a mobility aid, call ahead and we will tell you plainly which rooms will and will not work.
Arrive 15 minutes early. The clock starts at your booked time regardless of who has walked in the door - late arrivals lose minutes, not the booking. And if you win, we only ask one thing: keep the room to yourself. The next group deserves the same sixty minutes you got.
