Nobody dreams about a chair
Our product only matters as part of someone else's day. A host does not remember the linens if they arrived pressed and on time - they remember if they did not. So our job is to be complete, on time and invisible, and every part of how we operate is built around that instead of around decoration.
Delivery and pickup are the whole operation. We confirm a delivery window in advance, and depending on your order our crew either sets up and breaks down the room or drops everything stacked for your own team to place. Access matters: stairs, narrow gates and grass all change how long a delivery takes, so tell us about the site up front.
Pickup is scheduled the same night or the next morning. China needs to be scraped and linens need to be dry and bagged before we collect them - wet linens left balled up in a bin mildew in transit, and that cost lands on the order. A damage and loss deposit covers breakage and missing pieces beyond normal wear; we state it plainly on every quote rather than surprise anyone with it afterward.
