People apologize to us constantly - for how many browser tabs were open, for never backing anything up, for clicking the thing they should not have clicked. None of that is why a machine fails, and nobody here is going to make you feel stupid about it. Tell us what it is doing and we will tell you, in plain words, what is actually wrong.
- Your files are copied off before we open the case
- Diagnosis fee is credited toward the repair - no fix, no fee
- We tell you when replacing beats repairing, even though it earns us less
