Two pharmacists, one counter
Fernwood Family Pharmacy opened in a single storefront on Grove Avenue and has never added a second location. That was a deliberate choice: growing to a second counter would mean a customer might not see a familiar face, and familiarity is most of what we sell.
The same two pharmacists have worked the counter for over a decade. They recognize regulars by voice on the phone, remember which grandchild is visiting this month, and treat a flagged interaction as a phone call worth making, not a form worth filing.
Five people work here in total, counting the delivery driver. Nobody here has a script to read from.
