Who is coming into the house
Every caregiver completes a criminal background check, a driving record check, and two verified former-employer references before we schedule a first visit. We do not staff on resumes alone - a coordinator calls the references and asks specific questions about reliability and temperament, not just dates of employment.
New clients start with a paid, unhurried introductory visit where the caregiver and the person receiving care meet before anything is scheduled regularly. If it is not a good match, we send someone else - that decision belongs to your family, not to us.
When a regular caregiver is sick or on vacation, a backup who has already been introduced to the household covers the shift. We do not send someone new to the door without warning, and we do not leave a shift uncovered.
