Every item is tagged with a numbered ticket at the counter, and that same number goes on the hanger, the bag, and the claim slip you take home. Nothing moves through the shop without its ticket attached.
If a stain or the fabric itself means dry cleaning is unlikely to bring a garment fully back, we say so at the counter before we take it and before you pay - not after. You decide whether it is still worth cleaning.
We also press garments you bring in already clean, do minor repairs like loose buttons and hems, and hold finished orders on the rail for two weeks before following up.
