We run entirely on volunteer hours and modest donations, so we are upfront about turnaround. A single-name lookup in the indexed photo collection usually takes one volunteer session, often a week.
A deed search, a family history spanning several generations, or anything in the unindexed boxes in the back room takes real digging. Those requests honestly take four to eight weeks, because the same three volunteers who do research also staff the front desk.
We will tell you which kind of request yours is before we start, not after. If it is going to take weeks, we say so up front rather than let you wonder why you have not heard back.
