Every sitter is background-checked before their first visit and bonded and insured for the length of every booking. You will see their name and photo before anyone is scheduled at your home.
Keys are logged in and out of a locked cabinet at our office, tagged by address only, never a name. A sitter carries only the keys for their visits that day and returns them the same evening.
Every visit ends with a short written report and two or three photos, sent the same day. If anything seems off - a limp, a door left ajar by the wind, food untouched - you hear about it immediately, not at pickup.
