Photograph the damage before anything moves, and get a claim number from your insurer if you are going through one. Then bring the car here - or have it towed here - before any repair decision gets made without you in the room.
We write the estimate ourselves and negotiate any supplement directly with the adjuster as hidden damage turns up - that is normal, since a bent panel often hides more underneath than a visual check can find. Your insurer can recommend a shop in its network, but choosing where the car is repaired is your decision, not theirs.
We coordinate the rental so you are not without a car, and give you a realistic day count once the frame bench and paint work are scheduled - most repairs run five to twelve business days depending on what the measurements turn up.
