The knowledge is the product as much as the animal is. Before anything leaves with you, we ask what it is going home to - and if the answer is not ready yet, we would rather help you get there than ring up a sale we know will go wrong.
The setup check comes before the sale - If a tank is clearly undersized for the fish someone wants, or there is no quarantine plan for a new reptile, we say so and we do not complete that sale. Instead we walk through what the right setup looks like, size a tank or enclosure to the animal rather than the budget, and welcome the customer back once it is ready. It costs us a sale some days. It has never cost us a customer.
Why quarantine matters - A new fish or reptile can carry something an existing collection has no resistance to. We recommend a separate holding tank for two to four weeks before anything joins an established habitat, and we will help you size one rather than skip it.
Free setup checks - Bring a photo of your tank or cage, or bring your questions with nothing purchased yet. We will look it over and tell you honestly whether it is ready, no appointment needed.
