No booking system, no ticket number to remember. Walk in, hand it over the counter, tell us what it is for. We'll tell you the price and roughly when it will be ready before you leave.
Mailing in works the same way in reverse: wrap the edge, box it, include a note with your number. We call before we start and again when it ships back.
We turn away blades sometimes. A chip past a reasonable regrind, or steel too soft and cheap to hold an edge no matter how it's ground, is not worth your money. We will say so instead of sharpening it anyway.
